The Latulippe Era
According to his LinkedIn profile, Alain Latulippe was the General Manager at Starwood Hotels and Resorts, Canmore (Sheraton as it was in 2003) before being employed by SHS. Below are a couple of extracts from the Condominium Property management Agreement:-
3 The Manager hereby accepts such appointment as sole and exclusive representative and managing agent and agrees to perform the management duties hereinafter specified on behalf of the Corporation in a faithful, diligent and honest manner.
4. The Manager acknowledges that it is familiar with and will observe and perform the terms of the By-laws of the Corporation as heretofore passed pursuant to the Act (hereinafter called “the By-laws”).
Being new to Canadian Condos, or Canadian realty generally, we naturally had a lot of questions so we arranged to meet with him on a couple of accessions. We soon realised that he didn’t like answering questions and he certainly did not have the friendly personality you might expect from someone dealing with general public. We nicknamed him ‘Mr.Grumpy’ which seemed to fit quite well. We were also told that his sidekick, the Financial Controller Monika Lavery was known as ‘The Dragon Lady’ so we seemed to have accounted a right pair here.
One thing Latulippe was extremely good at, and to which he seemed to devote much of his management activities to, was making life awkward, difficult and costly for Resident owners and treating them like the enemy. He and Lavery seemed to view Resident owners as cash cows, using inequitable allocation of Condo fees between Resident and Vacation owners, Resident owners were always charged higher rates despite arguably that far more effort went into the Hotel side than the Residential side. Latulippe was also very keen on producing additional rules and regulations above those necessarily specified in the By-Laws and levying heavy fines for any infraction of them. Unbelievably, infraction fines were typically included in the Condo budget as a source of income!
Typical of this was a $1000 fine for dripping oil in the Residential owners parkade (underground car park). There was also a car park at the rear of the building which was re-surfaced at some point with general funds, ie we all paid for it but Residential owners were forbidden to use it.....it was for vacation apartment users only......BUT you could drip oil and not be fined! See pictures alongside. There are many other examples of this man’s appalling behaviour which we have listed as separate events below.
However, Latulippe’s difficult attitude also adversely affected Hotel staff to the extent that the Windtower was not a happy place. Consequently reviews on Tripdvisor were pretty awful. The Windtower reputation suffered and business dropped off....see image of empty Hotel parkade. It is likely that Gerald Lockey, when he noticed his income sagging, decided to do something about the situation and instated something called ‘Joint Venture’ for vacation owners (Residential owners knew nothing about this) and drafted in a friend, Bob Ward, to sort it out. He had just come through a messy divorce and was looking for somewhere to live so was allocated Unit 179. Unfortunately, whilst sorting out the Hotel Vacation bit he discovered some dodgy financial shenanigans which led to a massive bust-up with Latulippe and Lavery, which in July 2012, led to a compensation claim filed in the Courts (1201-11863), and later modified in August 2015 as further dodgy activities came to light.